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Quality Wearable Therapy Products - Practice Perfect!

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Returns Policy

Thank you for shopping with Milestones Therapy. If your purchase was not quite right, we are here to help. 

We recommend that you seek professional advice prior to placing an order. Please consult with your health professional or contact us and we will help you to choose the best option to suit your or your child’s needs. Please read and follow sizing charts and measurement guidelines prior placing your order.

WHAT can be exchanged or returned?

Products that are purchased “off the shelf” 

Products must be in as new / unused condition

Products must be in original packaging

Custom made products are NOT able to be exchanged or returned as these have been measured to fit a specific individual.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable unless the product is faulty.

Credit

You have 7 days to contact us to return an item from the date you received it. All items must be received back into store within 14 days.

A credit will be processed within 7 days once your return has been confirmed.

Refunds are issued via the payment method you used to place the order.

For items being exchanged you may be charged a 10% restocking fee. This will be deducted from the credit returned to you. This fee will not be applied to returns of faulty items.

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Returns Process

For online orders, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.

For all other orders, please email us at info@milestonestherapy.com.au with your returned items details. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Contact Us 
 
If you have any questions regarding returning your item, please contact us. 
Phone: 0434 853 145